PANTERRA PRIVATE LIMITED delivers professional service engagements (consulting, digital transformation, ERP/CRM implementation, application development, website and marketing services). We do not retail physical or downloadable products through this website. This policy explains how cancellations and refunds work for our service engagements.
1. Engagement-specific terms prevail
Refunds and cancellations are governed primarily by the individual signed engagement agreement (proposal, Statement of Work or Master Services Agreement) between PANTERRA and the client. Where that document specifies refund or cancellation terms, those terms prevail over this page.
2. Default framework (when the engagement is silent)
- Advance payment: [TO BE FILLED — e.g. 30%–50% of the engagement value, payable on signing, to secure delivery capacity].
- Notice period for cancellation: [TO BE FILLED — e.g. 15 calendar days' written notice by email to info@panterra.in].
- Work already performed: fees for time, materials and milestones already delivered up to the effective cancellation date are non-refundable.
- Third-party costs: licences, subscriptions, domains, hosting, paid media, hardware, sub-contractor fees and other out-of-pocket costs already incurred or committed on your behalf are non-refundable.
- Discounted / bundled packages: non-refundable once work has commenced, unless the engagement agreement says otherwise.
- Refund of unused advance: any portion of an advance that is not consumed by performed work or committed third-party cost will be refunded within 30 business days of the effective cancellation date, to the originating account.
3. Cancellation by PANTERRA
We may terminate an engagement for non-payment, breach of contract, unlawful use of deliverables, or where continued performance would be infeasible. In such cases, fees for work performed up to termination remain payable; any unused advance is refunded as above.
4. How to request a refund
Email info@panterra.in from the registered client email with: company name, engagement reference, reason and your bank / account details. We will acknowledge within 5 business days and respond on merits within 15 business days.
5. Disputes
Any dispute regarding refunds is subject to the dispute-resolution and jurisdiction clauses of the relevant engagement agreement, and otherwise to the courts at Sikar / Jaipur, Rajasthan, India.