This Privacy Policy explains how PANTERRA PRIVATE LIMITED ("PANTERRA", "we", "us", "our") collects and uses personal information when you visit panterra.in, contact us, or engage us for consulting and digital services.

1. Information we collect

We collect only what we need to respond to inquiries and deliver services:

Contact form submissions: name, email, phone number, organization, and the message you choose to share.
Engagement information: business details, project requirements, and documents you share with us during a paid engagement.
Technical information: basic server logs (IP address, browser, timestamps) may be recorded by our hosting provider for security and reliability. We do not currently run third-party advertising or behavioural-tracking analytics on this site.

2. Why we collect it

To respond to your inquiry and share proposals.
To deliver, support and improve services contracted by you.
To meet legal, tax and audit obligations applicable to a registered Indian company.

3. How long we keep it

Inquiry data is retained for up to 24 months from your last interaction unless you ask us to delete it earlier. Records tied to a signed engagement (invoices, contracts, deliverables) are retained for the period required under applicable tax, company-law and contractual obligations.

4. Who we share it with

We do not sell or rent personal information. We share it only with:

Service providers that host this website and our email (acting strictly on our instructions).
Professional advisors (chartered accountants, legal counsel) where reasonably required.
Government or regulatory authorities where required by law.
Sub-processors named in a specific engagement agreement, where you have separately agreed.

5. Your rights

You may request access to, correction of, or deletion of the personal information we hold about you. You may also withdraw consent for future processing. To exercise these rights, contact our Grievance Officer (Section 8).

6. Security

We apply reasonable technical and organisational safeguards appropriate to the sensitivity of the information we handle. No method of transmission over the internet is fully secure, and we cannot guarantee absolute security.

7. Legal framework

We process personal information in line with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"). We are also actively preparing for our obligations under the Digital Personal Data Protection Act, 2023 ("DPDP Act") as the implementing rules come into force. We do not claim full DPDP Act compliance at this time.

8. Grievance Officer

In line with Rule 5(9) of the SPDI Rules and Section 10 of the Information Technology (Intermediary Guidelines) Rules, you may contact our Grievance Officer:

Name: [TO BE FILLED]
Email: [TO BE FILLED]
Address: PANTERRA PRIVATE LIMITED, Khatushyamji, District Sikar, Rajasthan, India

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.